One of the most important drivers that contribute to the success of today’s D2C business is delivering the excellent customer experience. According to PwC, 73% of customers say that customer experience is the key factor in their purchasing decisions, followed
D2C business model is seen as the next wave of successful e-commerce. According to Statista, D2C e-commerce revenue is projected to grow from $ 76.78 billion in 2019 to $129.32 billion in 2021 and reach $174.98 billion by 2023 in