If you are running a Shopify store, you may sometimes be in the situation that customers ordered your products but they changed their mind on it. They didn’t want to pay and receive the order anymore. If you haven’t already sent the order, you can cancel it manually from your Shopify dashboard. In this blog, we will show you how to cancel an order on Shopify easily.

When can you cancel an order on Shopify?

If you haven’t yet received money for an order, you can cancel it. Additionally, you can cancel if a payment has been made but no items have been delivered. in case you cancel a fulfilled order, you’ll have to manually cancel any fulfillments. Canceling a fulfillment in Shopify does not interrupt an ongoing fulfillment.

If you’ve received payment for the canceled order, the payment must be reimbursed. With an order cancellation, you cannot provide a partial refund.

The details about which items are restocked and refunded after you cancel an order are saved in the order’s Timeline.

The payment status switches to Refunded or Voided when you cancel an order. It will be Voided if payment has not been captured. And it will be Refunded if the payment has been captured. The state of a partially refunded order with a captured payment is Partially refunded.

Orders are frequently canceled for the following reasons:

  • Fraudulent order
  • Payment declined
  • Items unavailable

How to cancel an order on Shopify

Step 1: Log in to your Shopify and click on Order section

From your Shopify dashboard, click on Orders section in the sidebar

Log in to your Shopify and click on Order section

Step 2: Select the order you want to cancel

Hit on the order you want to cancel in the list. And then click on More actions > press Cancel order.

Select the order you want to cancel

Step 3: Cancel the order

Case 1: Customers have paid the order

In this case, a canceled order will be completely refunded by default. If you’ve already received payment for the canceled order, a full refund will be issued. When an order is canceled, you cannot provide a partial refund.

Customers have paid the order

Be careful to double-check the refund amount. This is not always taken into consideration by the cancel order, and you may wind up paying the consumer more than they paid you. Refunds cannot be reversed so please double-check the amounts.

Uncheck the ‘Restock items’ option if there are any products in the order that you don’t want to be placed back in your inventory. Remember to click on the Cancel order button to complete the process.

Case 2: Customers haven’t paid the order

Payment is void if the customer has not made a payment. You cannot provide a partial refund since you have not received money from the buyer.

Do not tick on the Restock items if you don’t want them to be refilled in your inventory.

Customers haven’t paid the order

The next step is to choose a reason for the order cancellation. Make sure that the information you provide is correct because it is crucial in business analysis. When you cancel an order, an email is automatically sent to the customer. If you don’t want this, uncheck the box that says “Send a notification to the customer.”

Don’t forget to click on Cancel order to complete the process.

Step 4: Check canceled orders

To check your list of canceled orders, please go to Orders section > click on Status > Select Canceled.

Check canceled orders

Here is how the list of canceled orders display.

how the list of canceled orders display

Conclusion

In some circumstances, you may need to cancel orders in order to manage and keep your order storage well organized. Any store owner with no technical knowledge can quickly cancel an order on Shopify by following a few simple steps. In conclusion, we hope you found this article about how to cancel an order on Shopify to be helpful. Let’s take immediate action and share your results in the comments section below.





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