It will be good news for you if your online store gets a high volume of traffic. It shows that a large number of people are visiting your store and maybe potential customers. However, with great power comes great responsibility, and the unexpected inflow of large amounts of customers into your store brings new challenges for customer service.

Your customer support team must assist more customers while maintaining a high level of service quality. In this case, Live Chat may be the ideal option for your team to serve customers more quickly and effectively. In this article, we’ll show you the Top 5 best Shopify live chat apps in 2021 that you shouldn’t skip out on.

WhatsApp Chat & Abandoned Cart

WhatsApp Chat & Abandoned Cart

WhatsApp Chat & Abandoned Cart app is a great choice to communicate with your customers fast and effectively. By offering instant support anywhere & anytime, you have more chances to convert your store visitors into your customers and improve their shopping experiences. It is easy to get more sales from Referrals via WhatsApp share. You can also customize WhatsApp share button in your style and showcase it on any store page.

Besides, you can set up Orders CRM messages and recover abandoned carts. You are able to customize the messages with variables. With an advanced analytics report, you can track the number of clicks on the Chat Button and Share button on specific time ranges. And it is also easy to manage the number of abandoned cart messages sent and how many carts were recovered

Highlight features

  • Create and customize Live Chat widget with many variables
  • Set up  the on/off time for each agent based on your working time and locate the live chat in anywhere 
  • Boost sales with Referrals
  • Set up Orders CRM messages and customize it 
  • Freely to show WhatsApp chat button/ WhatsApp share button on any specific position on the mobile or desktop version 
  • Totally free app

Tidio ‑ Live Chat & Chatbots 

Tidio ‑ Live Chat & Chatbots

Tidio is committed to providing its clients with all of the tools they need to communicate effectively with their consumers via live chat. This app offers a comprehensive live chat experience for customers, making it one of Shopify’s most popular customer support apps.

Tidio’s live chat allows for real-time connection with customers as well as the use of chatbots. They can help automate a variety of interactions and save time. Tidio also consolidates all live chat, e-mail, and Messenger messages into a single panel, removing the need to check each one separately.

Highlight features

  • Manage all live chat, email, messenger communication in only 1 panel
  • Offer smart Bots that reclaim abandoned carts and increase sales, reacting to your customers’ behaviour 
  • See what your customers are typing in real-time
  • Customize unique widget design that match your brand’s style
  • Provide customer support in many languages
  • Dedicated 24/5 support

Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

Another useful live chat alternative is the Reamaze application. Reamaze is a help desk and FAQ help center platform that makes all communications easier. Besides, it provides quick interactions via live chat straight in your store.

But it’s Reamaze’s automated messaging features that really set it apart. Using rules and pre-defined conditions, these messages can assist in engaging specific categories of visitors. They can be triggered by a variety of factors, such as the amount of time spent on the store, specific Shopify settings, and so on. The app then employs chatbots to offer responses whenever they are requested.

Highlight features

  • Provide customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place
  • Create and customize automated website messages, send push notifications, and build chatbots to help
  • Easily access to  customers’ Shopify data to track draft orders, returns, refunds, cancellations in chat
  • Set up  automated marketing campaigns for holiday promotions, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat
  • Integrate with smile.io, shipstation, klaviyo and much more

Live Chat, ChatBot, Cart Saver

Reamaze Live Chat & Helpdesk

This is one of the most popular Shopify live chat apps now. It provides a simple method to communicate with their consumers via a desktop or mobile app. The app itself is quite feature-rich, with numerous options for interacting with site visitors.

For example, using Chatra, you can always see who is on your site, where they came from, and offer assistance to specific individuals. Live typing insights are also included in the program, allowing users to examine texts before hitting the “send” button.

While access to conversation history keeps the thread going, a built-in contact form guarantees that customers aren’t left in the dark even after office hours.

Highlight features

  • View active users list. You can easily see who’s on your website, where they are from, and what they have in their cart. And you can start chatting with any visitor
  • See what customers are typing before they send to you. Therefore, you can prepare the answer in advance
  • Provide group chats. Allow few agents talk to a customer in a group chat to solve pressing issues and increase satisfaction
  • Integrate Facebook messenger in app. You can answer chat messages sent by Facebook users to your store’s page directly from Chatra
  • Save conversation history for both you and the customers
  • Enable Smart targeted chats. You can initiate conversations when certain criteria are met: target those customers who might be in need of assistance
  • Free plan available

HelpCenter | FAQ HelpDesk Tabs

HelpCenter

The HelpCenter app offers everything you’ll need to provide superior customer service. You won’t have to worry about a lengthy setup process with this gem because it only takes a few minutes to get started.

Customers have two options while using HelpCenter’s live chat. The first is that during office hours, customers can contact customer care agents in real-time. The second option is for customers to complete a contact form after office hours, and agents will contact them later.

As appealing as live chat is, it isn’t the only reason HelpCenter has made it to the top of our list. This app actually offers a complete set of customer support options (Live Chat, HelpDesk ticketing, and an FAQ builder). HelpCenter appears to be satisfying all of its clients’ needs, based on the ratings and general feedback. Rather than switching between several apps for different parts of customer service, it’s worth using this tool to cover everything.

Highlight features

  • Fast and effective live chat to communicate with your customers in real-time and after office hours
  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Create a multilingual FAQ page and spice it with pictures in the header or footer for brand promotion
  • Easily create and customize  tabs for your product page 
  • Save customer purchase and inquiry history

Conclusion

Live chat is no longer just a fancy new feature only for some famous and professional brands. Customers will expect to discover a live chat in any stores they visit. Therefore installing live chat on your website is necessary to help you expand your business and build a stronger relationship with your clients. We hope that you like at least one live chat app from Top 5 best Shopify live chat apps in 2021 above. Let’s add a live chat and start an amazing customer support experience in your store right now. 





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